The Pouch logo a blog from kustomeroo

How To Make Real Estate Sales. Selling a property with live video customer service

David Delke
David Delke
Founder


What’s the best way to sell a property? If you’re like the majority of people, you might believe that putting an ad on the internet is all there is to say about real estate. But what if I told you that online marketing can’t beat a well-planned live video customer service?

New Digital Performance

Making a sale is a team effort. You're not just trying to sell the home, but also yourself and your company. The person buying the property is doing so based on their trust in you and your business. Here are some ways to make sure they feel confident in their decision:

Connecting with Customers on a Personal Level

There is no substitute for meeting someone face-to-face when it comes to selling a home. You can't convey the personality of your home or neighborhood through live video feed, but you can build rapport with your clients through good communication skills. Clients will appreciate your knowledge of the area and your willingness to answer all their questions while they're doing their research online. Ultimately, this will lead them to make an offer that reflects their satisfaction with both your sales pitch and the property itself.

Simple & Efficient

The benefits of live video customer service are numerous: Real-time interaction. Unlike email, live video allows you to address customer concerns immediately rather than having to wait for a response. You can't discount the value of being able to interact with customers in real time, especially if their concern requires immediate attention. Highlighting your responsiveness can help build trust and loyalty.Less opportunity for misinterpretation. Video conversations are more personal than other forms of communication — and that helps reduce the risk of miscommunication.Better customer understanding. Customers who use video also tend to be more relaxed, which often results in better understanding from both parties. This can lead to more accurate problem solving and a faster resolution time for customer issues — resulting in a happy customer who is more likely to do business with you again.

David Delke
David Delke
Founder
Book a Demo