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How Video Customer Care Can Increase Customer Loyalty

David Delke
David Delke
Founder

With live video, you can make it easier for customers to get their problems solved, and maybe even make them feel better about you in the process.

Live video customer care has wide appeal.

As you will soon find out many customers enjoy having a real person assist in solving an issue or answer questions they have about a product.

Customers that you did not even know you had will show up to get issued resolved.


Video customer care gives customers more control over how they interact with brands.

A customer enjoys having more than a few ways to contact customer service or even sales. Yes, email, phone, live chat can do, but live video is on another level. Short of going into a brick and mortar storefront, this is how we get personal with the customer.


Live video makes it easier to handle more complicated queries.

Ever solved customer issues on first contact? This is a for sure way to do so, share you screen, the customer shares their screen, show off the product or even see the customer's product live and walk them through the issues.

Live video creates a personal connection.

Personal connections bring on customer loyalty. This is needed in every business, we see a great improvement in customer loyalty with the implementation of live video chat.

David Delke
David Delke
Founder
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