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Top 5 Reasons to Record Video Customer Service Calls in 2022

David Delke
David Delke
Founder

Record live video customer service calls so that you can make improvements and develop your skillset.

If a customer mentions a product or service that you don't have, you can learn about it.

On a live video call with a customer it will get personal, they open up about all things with your product and will end up telling you different use cases and ways they and others use the product giving you usefull insights for later.

You might be able to improve your script or website.

With recordings of your customer service calls, you can improve the cadence for your customers. The review process with strengthen the teams approach in really understanding how to approach prospects and customers on live video calls.

It's easier to satisfy a customer when you can see the situation from their perspective.

With live video the perspective is different, a much clearer identification of the issue or question is presented. This gives your customer service reps a better chance of solving the issue on first contact.

Customer Service Conversations are like gold mines for information on your products and services.

The recorded live video calls are a gift to you and your team. You get to really see how customers react to your reps approach in solving their needs in real time. Watch these and improve on all aspects.

These calls are just good practice.  The more you practice the better you get!

David Delke
David Delke
Founder
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