The Pouch logo a blog from kustomeroo

Why You Need Live Video Customer Care Now

David Delke
David Delke
Founder

It's not just the big companies using live video to engage with customers anymore. If you want to stay on top of your game, you will use a solution like Live Video Chat Today! Live video customer care is the best solution for small companies that sell online and want to interact directly with their customers during the buying process.

Just a few topics and related bits here, customers want live video customer care. They want to see your face or just maybe hear your voice and see your screen. Maybe even just see your reps with the product, answering any questions or concerns they might have in real-time, in front of their eyes.

Live video customer care increases trust, sales, and revenue. Yes you most likely already knew this to be the case, it has to right? I would think an even half decent team using live video care could see an increase in all metrics, but you will do even better because you are prepared and willing.

Live engagement yields real-time data to improve customer experience. What is better than real time engagement with your prospects and customers? Not much but that will be easy for you and your team to convey with the training and tools provided here.

Live video customer care builds loyalty and brand recognition. You knew this, but let us go over how this happens. Your team is available, displaying to the customer that you are available to talk face to face with them. Not a phone tree or IVR system that drives people crazy, or an insane chat bot. It is you a real person that can handle customer issues on first contact. Just a simple service you offer to help build loyalty and brand recognition.

David Delke
David Delke
Founder
Book a Demo